Modern Workplace Specialist in Bucuresti

FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme. We are building a new Global Business Center (GBC) in Bucharest. Our GBC in Bucharest will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!We are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefit package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!We pride ourselves on quick and high-quality deliveries to our Business Units, to fit their dynamic agendas. In your position as Modern Workplace Specialist you will cooperate with IT colleagues and external partners all over the world. As a Modern Workplace Specialist in FLSmidth, you will be a part of the Modern Workplace team situated in Copenhagen & Chennai, India Job profile:Analyses detailed business/functional/technical requirements and specifications for applications. Performs various tasks to maintain IT systems, including installing and configuring software and hardware, monitoring system performance, troubleshooting issues, and providing technical support and training.Your responsibilities:Drives analysis, programming, and configuration of end user applications and/or systems softwareEnsures application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements IT Systems Software DevelopmentIdentifies and analyses business needs, conducting requirements gathering, and defining scope and objectives for the IT SystemManage the application lifecycle, including updates, patches, and uninstalls.Oversee daily service delivery, ensuring adherence to SLAs and KPIs.Lead incident and problem management efforts, resolving IT issues promptly.Drive continuous service improvement, identifying and implementing process enhancements.Manage relationships with external IT vendors and service providers.Ensure IT services comply with security standards and regulatory requirements.Maintain documentation and provide regular reports on service performance.Oversee change management processes to minimize disruptions.Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activitiesRequirements:Proficiency in ITIL processes, including incident, problem, and change management.Expertise in cloud-native development practices and DevOps, including continuous integration/continuous deployment (CI/CD) pipelines.Strong focus on customer service and effective problem-solving skills.Ability to work collaboratively in a global, multicultural environment, engaging with colleagues across regions.Strong capabilities in managing application lifecycles, including updates, patches, and decommissioning.Proven experience in driving continuous service improvements and process optimization.Hands-on experience with software and hardware installation, configuration, and troubleshootingAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.