Near Patient Nurse in Constanţa

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. We are looking for Nurses, based in Romania to join our global Near Patient team. The Near Patient (NPP) teams are in-country medical professionals who assist beneficiaries navigate the overseas health care system. TOP beneficiaries can often experience cultural and language barriers that impede their understanding of care.The Near Patient Nurse will be considered the main executor of the Near Patient Program in country medical services as per the TRICARE contract. The role of the Near Patient Nurse is to provide medical case management and communication when a Prime or Prime Remote beneficiary is requiring care in the overseas Purchased Care Sector Provider (PCSP). The Near Patient Nurse will work collaboratively with the PCSP, in country expeditionary forces medical providers to manage the episode of care keeping the beneficiary at the center of all considerations. Escalations to senior Near Patient Team members including the Near Patient Nurse Team Lead and the Near Patient Physician Lead will be required based on the clinical findings. In addition, the Near Patient Nurse will work in close association with the Clinical Quality Team and the organization underneath it on the quality and safety of providers up to and including reviewing and credentialing TRICARE providers in a given area. The Near Patient Nurse may assist in gathering information to include those contained within the CQMP. The Near Patient Nurse may be the main point of contact for clinical quality assessment and feedback for individual care episodes, ongoing quality assurance of providers and formal provider assessments.Key Responsibilities: Provide comprehensive In-patient clinical case management for a Beneficiary. Completing status reports upon admission and according to contractual requirements or acuity whilst the patient remains admitted to the provider. In the pursuit of medical updates, the Near Patient Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required. Additionally, be prepared to liaise with PCSPs and beneficiaries, to obtain detailed clinical information including past medical history to allow for accurate on-going case management. Where the Near Patient Nurse feels care is suboptimal, not necessary, or potentially harmful to the beneficiary the Near Patient Nurse must escalate such matters to the Near Patient Physician Lead, Near Patient Regional Medical Director for discussion. Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly. Provide when feasible on-site beneficiary support services such as ad hoc language support and chaperone services when visiting health care providers. Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight Assist with translation and triage of medical reports where necessary. Support Near Patient Quality Assurance Leads as requested such as obtaining medical records as required Build positive and effective relationships with local network providers (medical and administrative representatives), and with local TRICARE Point of Contacts and members of the expeditionary forces medical providers. Working with the in country Near Patient Physician Lead as a point of integration/coordination and continuity for the rotationally aligned forces with host nation providers When require plan, execute and write up site audits, obtaining provider credentials in order to assess and document provider scope, safety and quality of service. Be accessible and responsive to TRICARE beneficiaries, clients and colleague's questions, concerns and requests for information. Build positive and effective relationships with local network providers (medical and administrative representatives), with local TRICARE Point of Contacts and members of the expeditionary force's medical units, with other internal and external customers and suppliers and ensure continuity of service delivery by providing general customer services to the Organization’s client. Deal positively with complaints, resolving these wherever possible on a timely basis, and/or referring them to the Near Patient Physician Lead and Quality Assurance Lead. Required Qualifications Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work Recognized qualification to minimum diploma level or equivalence in practice demonstrated through portfolio/CV A demonstrable commitment to professional development Language: Romanian and English At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support. International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2022.