Network and Support Engineer: Replicator in Constanţa

VoiP (nice to have) GPON (nice to have) CCNA (nice to have) Linux (junior) Networking (regular) WIFI (regular) Network and Support Engineer (Replicator role) responsibilities Providing B2B technical support for Icotera's customers, in particular:Checking and validating information collected from the customers about software issues reported by Supporter via Jira tickets If the information is complete, replicating software issues reported by Supporter via Jira ticketsDocumenting the replication process and replication scenario in the ticketOpening tickets to the Development Team to fix software issues once the issue is replicatedCreating and maintaining their replication lab (Icotera CPEs, main customers’ configuration, additional equipment needed to perform the tasks)Preparing for Business Execution Meetings with Sales weekly or upon requestPreparing and conducting monthly meetings with main customersHelping Supporters or Integrators Team in their daily work if neededRequired skills and qualificationsAt least 2 years of experience as a Support Engineer (or similar position) Education field: Computer science, electrical engineering, or related field Languages: Fluent in EnglishGood knowledge of networking and electronicsGood knowledge of LinuxExperience in creating test cases, scenarios and plansExcellent communication skillsAbility to build relationships with customersIt would be an asset if you:Earned CCNA/CCNP certificationHave technical knowledge of the telecommunication industryHave experience with GPON TR-069 platforms, CWMP knowledgeSIP, VoIP knowledgeWhat we offerAn exciting and challenging job, where you will work with new technologies and the latest trends in telecommunication with a team of IT professionalsA professional work environment with an informal cultureParticipation in interesting, international projectsFlexible working hoursPermanent contract after a trial periodCareer promotion pathCompetitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy, integration events