O_ Customer Service Responsible (Carei) in Carei

Job DescriptionOutbound deliveries creation using SAP.Accurately establish and maintain scheduling agreements and purchase orders for customers.Regularly update and verify EDI data to ensure accuracy.Maintain and update customer portals for seamless information flow.Manage new projects, implement changes, and ensure customer alignment.Facilitate clear and effective communication with customers.Oversee and ensure the smooth execution of the invoicing process.Manage contradictions, escalations, shortages, and customer claims effectively.Conduct thorough stock availability checks to meet customer demands.Perform capacity checks, including agreed, current, and demanded capacities.Monitor supply chain metrics such as customer backlog, sudden demand increases, order book analysis, and reporting on obsolete items.Oversee customer claim management processes.Manage and execute processes for obsolete items and end-of-product (EOP) lifecycle.QualificationsUniversity degreeAdvance SAP - SD module knowledgeCustomer portal knowledgeAdvanced Excel knowledgeCommunication skillsCustomer specific requirements trainingAdvance English knowledgeMid level other languages knowledgeMMOG self assessment knowledgeOrganizing and planning skillsAdditional InformationDevelopment opportunities - technical and soft skills trainings13th salarySTI bonusMeal tickets 40 RONPrivate medical insuranceBookster7 CardOther benefits