Operational Risk Officer (VP/Hybrid) in Alexandria

The Chief Administrative Office (CAO) drives consistency for addressing Operational Risk and Control issues within Personal Banking & Wealth Management (PBWM) Operations & Fraud Prevention.  The CAO fosters a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks. The PBWM Operations & Fraud Prevention Operational Risk Officer is accountable for control related matters with respect to identified areas of responsibility within the North America CBORC Operations organization.  Whether supporting transformation related work or directly interacting with process owners to document end to end processes and identify control automation opportunities, this role provides critical support and guidance to ensure effective execution of all Loan Operations Transformation initiatives.Responsibilities:Manage PBWM Loan Operations transformation initiatives working across silos and with ICG to ensure alignment of key initiativesSupport the development and execution of Transformation activities related to Risk & Control, Compliance and Governance routinesPartner with Operations teams to effectively define and document business process and initiatives to assist in risk assessment and control identificationAssess the spectrum of risks and how those risks ariseLeverage available tools and processes to support process owners in the design and development of effective controls and monitoring methods, with a focus on automation and efficiencyIdentify key risk indicators and work with the business on development.  Effectively challenge to ensure correct measures are in placeEnsure there is a strong escalation culture within aligned operational areas.  Partner with peers across North America and globally to drive consistent execution and learn from incidents that did not occur within direct operational areaWork effectively across PBWM and ICG teamsBuild strong relationships across all three lines of defenseCommunicate to all stakeholders (including Senior Management) on a timely basis in a clear mannerIdentify reputational risk and its operational / financial cause / effects.  Manage situations that create operational riskDevelop and maintain strong working relationships with Business & Function Risk Control LeadsEscalate appropriately and timely any concerns that could put timeliness and completeness of deliverables at riskUnderstand and articulate the unique needs and risks associated with Global Operations & Fraud PreventionQualifications:6-10 years experience in Consumer Operations, Controls, Compliance and/or Risk ManagementKnowledge of PBWM processes and systems utilized by Loan OperationsProject management experienceIn depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.General understanding of relevant banking regulation and supervisory expectations for large complex financial institutionsTrack record of managing internal relationships and demonstrated experience in leading sustained change and change management effortsDemonstrated ability to think strategically, analytically, and creatively problem solveStrong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requestsContinuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunityUnderstand how your work contributes to other work across Citi / understand downstream impacts of decisions madeProactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growthPartner across the business in a way that demonstrates collective obligation on managing risk through appropriate controlsProcess re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silosContinuously seek out opportunities to improve products and services; learn from mistakesSeek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its partsConstructively challenge others at all levels and across boundaries to deliver better results; invite challengeFully commit to decisions once madeBe comfortable communicating reality – both positive and negative - honestly, openly, and directlyEducation:Bachelor’s/University degree or equivalent work experience, Master’s degree preferredThis position will be hybrid (i.e. working on-site and from home a couple of days each week).-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Florence Kentucky United States------------------------------------------------------Primary Location Salary Range:$99,590.00 - $149,380.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.