Oracle CX Sales Cloud Engineer in BUCHAREST, Romania in Bucuresti

Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)ResponsibilitiesHow would a day in a life of a Cloud Engineer look? You would maintain and follow up on open tickets in your queue. Use internal tools to debug existing issues, in general this would involve: log reading, using SQL for data shape review and specific data issues, testing specific flows in your cloud environment, correcting/debugging simple Groovy/Javascript scripts, using REST/SOAP web services to test/debug integrations; Communicate as needed with Customers, Partners, Development to progress technical issues, by either using phone, our ticketing tool, Zoom or other remote tools that facilitate collaboration. While this position will require good communication skills to be able to convey a clear message to our customers, it is not a L1 HelpDesk / Call Center position. Provide guidance and recommendations to customers on existing documentation, best practices and troubleshooting options. Assist with implementation projects by acting as a point of contact and coordinating resolution for milestone critical items. Proactively contribute to improve the team efficiency by sharing knowledge, mentoring, suggesting process improvements, designing tools / utilities. Preferred Qualifications:If you think you meet the requirements below, we are interested in finding more about you! Two-year experience in either implementation, support, consulting and/or development, for cloud products or similar types of applications (ERP, CRM, SAP, FIN or other applications). Very good command of English language, spoken and written. Good diagnostic, analytical thinking and troubleshooting abilities. Ability to analyze details and synthesize the “big picture”, frequently working with incomplete or ambiguous data. Two of the following abilities (any level) are required, consider applying if you can talk to us about any two of: log reading & analysis, SQL, scripting/programming (any), Unix/Linux, web services. Behavioral requirements : Detail oriented personality – are you the one catching smallest details in a page, situation or simply when walking on the street? Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions to customers, in either written or spoken conversations. Fast and flexible problem-solving aptitude so as to be able to adjust resolution plans as new data for given problems is obtained. Ability to persevere in the face of obstacles and ensure customers’ success. Able to work well with limited daily supervision. Process orientation preferred. Self-starter and resilient. Team player, good collaborator. Education :B.S (Computer Science) or equivalent preferred.Other qualifications with adequate experience might be considered.About UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. 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