Oracle Support Renewal Advisor - English (Billing Team) in Bucuresti

Job Description Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Responsibilities EXPERIENCE: The successful candidate will have at least 1-2 years of experience in sales/telesales and/or customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members. RESPONSIBILITIES: The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts. Sell Support Service Contract Renewals for existing Oracle customers and partners Identify and close potential upselling opportunities Correctly identify customer requirements and needs Advise about support service offerings and their benefits Educate customers on e-business practices and contractual terms & conditions Respond to customer requests, queries, and complaints Ensure contracts are correct and related offers sent in a timely manner Drives automation through the Oracle store and support renewal portal Interact with multiple departments in Oracle as required Submit full/partial CMRB’s, as well as work with Collections to remove CH/FTP Raise and handle DAS Approval requests for exceptional situations Check and request credit limit increases for EMEA Customers QUALIFICATIONS: Advanced English skills Very good communication skills, both written and verbal Proven experience in sales and/or support services, preferably in IT&C Proven influencing and negotiation skills Works independently and is self-motivated, focused, and driven to achieve goals Projects a positive, and professional image Strong problem solving and objection handling abilities Ability to deliver timely and accurate results, attention to detail Ability to effectively manage multiple tasks and priorities Ability to adapt and acquire new skills quickly in a challenging and fast changing environment Strong team player Advanced computer skills (MS Office, etc.) Bachelor degree About Us Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer