Order to Cash Manager in Bucuresti

Scope:

• Work as a member of the EMEA / Global OTC function to oversee the full range of Customer Administration activities in Romania and working with Business and Finance leadership in country / region to deliver business results in line with corporate objectives

• Review and analyse the credit limits of customers and partners and control the delivery of equipment, supplies and services accordingly, working with colleagues in Finance and Risk and with external agencies as required to review and update credit limits if necessary

• Oversee receipt, validation and processing of equipment orders for Outright Sale, Rental, Demo and Technical Exchange and for sales orders for supplies and spare parts, including working with supply chain functions to ensure timely and fulfilment of orders, keeping customers, partners and internal stakeholders up to date as required

• Review new or renewed contracts with amendments, to ensure they conform with Xerox standards and that any non-standard clauses are within agreed guidelines, follow legal advice and have received appropriate Finance / Accounting and Business approval

• Oversee timely and accurate creation and maintenance of Customer Master data for processing orders and managing service contracts

• Oversee timely and accurate creation and maintenance of Service Contracts, including details required for Billing

• Oversee Billing of Orders and Contracts, in line with documented standards for Timeliness, Completeness and Quality and conforming with Revenue Recognition rules and aligned with Tax requirements

• Oversee the Collection of Cash by maintaining effective working relationships with customer and partner accounts payable functions to ensure Xerox invoices have been received and are being processed for payment in line with contracted payment terms

• Follow up Accounts Receivable aging status and take necessary actions to recover Overdue Debt and to ensure business DSO objectives are achieved based on corporate targets

• Promote a culture of continuous improvement to ensure OTC processes operate efficiently and well, working with other functions at country and region level to maximise customer satisfaction while keeping the cash conversion cycle as short as possible and within contracted terms

• Work with Business and Finance departments to ensure standard contracts remain aligned to evolving business needs and meet external and internal controls for Revenue Recognition

• Set the Ethical tone for the OTC organisation, ensuring full compliance with Internal Controls and ICE standards, including YoY improvement where action is required.

Candidate Background:

• Business-oriented with several years’ experience and, ideally, educated to degree level or equivalent

• Well-organised with a methodical and process orientated approach to managing workload and familiar with the attention to detail required to handle business activities according to Policy and Procedure and in line with Internal Controls

• Previous roles in Customer / Sales Administration, Customer Service, Finance or Accounting and in a Business to Business environment

• Exposure to working with large account customers in public and commercial sectors

• Exposure to the information technology sector, working with Partners to deliver products and services to large and small end-user customers

• Exposure to SAP and with experience as an advanced level system user

• Focus on customer satisfaction, with the ability to build relationships and communicate effectively while working with internal and external contacts

• Ability to engage in problem solving as operational issues arise, able to analyse based on data and facts available and be decisive and risk averse in defining solutions

• Be responsible and flexible, understanding the monthly cyclical nature of the business and showing good awareness for the financial implications of OTC’s activities

• Work as a team player within OTC and with other business functions, assisting others when required and requesting assistance when necessary

• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities and having leadership skills to coach, train and mentor workgroup employees.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Apply Now