Order to Cash - Senior Process Associate –Spanish - Hybrid Bucharest in Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Order to Cash - Senior Process Associate –Spanish - Hybrid Bucharest We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player. SAP knowledge and experience in generating reports from SAP would be an added advantage. Responsibilities In this role, you will be responsible for all the activities related to O2C domain. · Experience in B2B collection for couple of years preffered· Manage the OTC collections portfolio and maintain strong customer relationship.· Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.· Sending reminder and follow up as per client aligned collection strategy. · Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.· Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.· Extract invoice level details from customer portal and other available sources to capture invoice level details. · Analysis customer behavior and trend to manage portfolio well and to seek required support. · Candidate would be responsible to manage high volumes accounts per month.· Maintain all relevant systems and tables with valid information.· Support team priorities and initiatives and effectively manage workload.· Assist in SOP (Standard Operating Procedures) creation and updating.· Deliver the required data for audit purposes.· Making the accounting process controls established through the internal policies.· Ensure Key Metric’s are met, and service is delivered to end users as expected.· Daily usage of client’s tools for the assigned activities Qualifications Minimum qualifications · B.Com Graduation (MBA – Finance preferred)· Relevant experience in Order to Cash Preferred qualifications · Very Good Written and Verbal Communication skills · Proficient in MS Office applications, especially in MS excel. What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts