Premium Services Delivery Engineer in Bucuresti

What you will be doingWork remotely via phone or TeamViewer to provide complete solutions and service.Perform specific services which include:- Software upgrades and installation- PC configuration and optimization- Troubleshoot software, hardware, network issues & peripherals- Remove spyware, adware, and other malware- Set up security policies.Provide thorough documentation of all work.Handles customer inquiries using live communication platforms (phone, chat, email)Help end users understand the Bitdefender products and services.Create, complete and close helpdesk tickets in accordance with established standardsMaintain skills required for specialization in computing.Actively communicates with other departments to increase and leverage skills Responsibilities:Identify, diagnose, and correct problems in a timely manner with minimal supervision.Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.Install, maintain, analyze, troubleshoot, and repair operating systems. These include, but are not limited to, problems with desktops, notebooks, printers, and mobile devices.Handle Helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis.Determine users’ technical needs and provide appropriate solutions. Requirements:Experience with customer contact and strong customer service skillsAdvanced command of English is mandatory.Experience with Microsoft Windows and MacOS operating systemsKnowledge of PC hardware and peripheralsKnowledge of malware removal tools / antivirus programsExperience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnostic and troubleshootingStrong interpersonal skills and the ability to work well with different levels of technical knowledgeStrong written and verbal communication skills, ability to multi-task, and ability to communicate and express technical issues in technical terminology. Why choose us:You’ll be part of a young, dynamic team.We offer continuous trainings and you’ll have the opportunity to increase your technical knowledge.The position implies remotely connecting to customers’ PCs and troubleshooting / fixing the issue on the spot (without needing to troubleshoot via email.Flexible 24/7 working schedule planned a month ahead.#LI-DNIThe informations regarding the protection of your private data is available herePowered by JazzHR