Primary Customer Support Agent with Romanian in Bucuresti

What will you do? Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs; Order Management: enter, change, manage requests related to orders in cooperation with country representatives; Provide support to the customers for commercial and logistic returns product; Provide support to the customers for solving the logistic and commercial complaints; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Collaborate with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications; Participate in the interaction center’s continuous improvement process; Liaise between customers, After-Sales and Marketing regarding Product Quality Returns. Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available. What qualifications will make you successful? Education: Associate’s Degree requested, Bachelor’s Degree preferred; Fluent in English; Previous experience in customer support or sales is desirable; Working electrical knowledge an advantage. Ability to multi task (logging queries while speaking with customers); PC skills (Microsoft, Windows, ERPs); Basic aptitude for learning technical concepts essential; Excellent interpersonal, communications and time management skills; Ability to work on own initiative, but also as part of a team; Strong verbal and written communication skills are required; Flexible and having the ability to learn quickly; Previous CRM experience an advantage. What's in it for me? Flexible work schedule and home-office options (hybrid); A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners; Medical & healthcare options: Private medical subscription; Life insurance; Mental healthcare: Employee Assistance Program (24/7 online counseling) One day off to celebrate your birthday with your beloved ones; Hands-on training and access to our technical labs; Development Plan through Career path and coaching; Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor; Sustainability is at the heart of what we do, who we are, and what we believe in; Exposure to a multicultural and dynamic environment; Diversity and Inclusion – an integral part of the company's history, culture, and identity. Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €34bn global revenue 128 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.