Process Coordinator - CDD 1 year in Bucuresti

Act as an expert within the France Training team, maintaining the work quality at a high level and in compliance with the agreed KPIs, preventing operational risk, offering support to the other team members and maintaining a good client relationship. Specifically, you will be required to: Excellent knowledge of process and work procedures on his/her perimeter (including the dispatch and classification cell) Ensure that the team knows and respect the work procedures, process flows and that it is aware of the KPIs established with the client. Check the demands received processed by the team and give constructive feedback based on Quality check criteria. Understand the operational difficulties faced by team members and support them in identifying solutions. Raise awareness of process changes as well as ensures that all team members have the same understanding. Follow-up the quality indicators established with the client. Organize and participates to weekly operational committees with the client. Ensure weekly / monthly reports are delivered to the team in accordance with established procedures and deadlines. Report incidents and implements solutions to prevent them, provide constructive feedback for operational errors and risk prevention. Optimize the processes in order to exclude non-value-added tasks and to improve production. Organize process improvement workshops and problem detection workshops. Project involvement: process improvement, new activities, standardization and mutualizing project. Act like a backup for the team leader. French – B2-C1; English – B2. Good knowledge of MyLearning (Catalogue, Proxy enrollment, Session management and Custom Reporting sections; core emails; markers & custom fields; etc. ) Good knowledge of Neocase setup (templates, TAT, etc.) and advanced functionalities. Good knowledge of Mandarine.