If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionise financial services globally. Your reward if you will join us? A (code) mark on a product used by millions of people!Meet your team: Customer Portal is a self-service portal for both internal and external stakeholders. It can be shortly viewed as a control panel of two major areas. One that faces our customers and helps them manage their Mambu products, along with an internal area that focuses on how we provision our software to customers, manage features and product offerings, alongside metrics for billing our customers.
How you contribute:
- Understand the needs of our customers when it comes to provisioning and managing our product offerings
- Identify the pains of the internal stakeholders in the provisioning and management of our software
- Understand the existing landscape and what are the improvement points that would benefit us as a company
- Support solution engineers and delivery consultants in ensuring that they have a clear customer life-cycle management process and the tools/means to do so, whilst ensuring that manual/time-consuming actions are automated
- Facilitate the creation and maintenance of the roadmap in each team within the product tribe
What’s in your toolbox:
- Minimum of 4+ years’ of hands-on Product Management experience
- Prior experience working in Product-led SaaS company / start-up environment and building products from zero to the first release
- A good understanding of software engineering and provisioning practices
- Management of software products (control panel), both from the perspective of a development team and from the end user’s.
- Good understanding of software architecture and infrastructure, along with configuration management
- Expertise in modern product management techniques, including product planning, product discovery and development
You’re more than your job description:
- You can communicate in English as clear as day, with respect and empathy!
- You’re driven by curiosity and excitement about innovation in technology services, and not afraid to challenge
- You have the mindset to accomplish the maximum business value and quality, by addressing the actual problems rather than building unwanted features
- You build trust and maintain confidence, always keep ethics in mind. You approach your work with honesty & integrity
- We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!). Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in.Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind. Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5! As a member of the Iasi office team, you will have access to: Private health insuranceWellbeing: therapeutic massage, sports package, eye glasses budget, standup deskPre-paid parking ticket at Palas / Monthly bus passMonthly meal tickets Ticket gifts for: Easter and ChristmasIn the office: fruit, coffee, tea, sweets and many othersFruit delivered at home monthly and desk acquisition for home office during the pandemicTraining & development personal budget As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, and your employment is conditional upon approval of these results.
