Product Support Specialist (1st line) in Constanţa

SASS (junior) Problem Solving (regular) Slack (regular) English (master) We're Saleor Commerce — the biggest open source e-commerce platform on GitHub.Saleor is powered by the modern tech stack - Python, GraphQL, React, Next.js, Django 3.x, PostgreSQL, AWS Right now we're building our awesome Product Support Team and seeking a problem solving freak to join our team at Saleor Commerce as a Product Support Specialist (1st line). Are you ready to be at the forefront of revolutionizing the world of e-commerce? Do you have a knack for troubleshooting. Look no further! We're waiting for you! What can you expect on daily basis: Respond to customer inquiries via email or Slack and providing accurate and timely resolution of technical issues.Troubleshoot and diagnose software-related problems, escalating complex issues to higher levels of support when necessary.Provide exceptional customer service, ensuring that all interactions are handled with empathy, patience, and professionalism.Proactively identify and communicate potential issues to management or developers.Maintain detailed and accurate documentation of customer interactions, technical issues, and resolutions in our ticketing system.Collaborate closely with cross-functional teams, including Development, Product, and Quality Assurance, to resolve customer issues and contribute to product improvement efforts.Stay up-to-date with product features, updates, and industry trends to provide accurate information and assistance to customers. What makes you a perfect match with us: Proven experience in customer support (preferably in a SaaS or ecommerce environment but it’s not a must)Strong technical aptitude and ability to troubleshoot software-related issuesExcellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customersAbility to work independently and efficiently in a fast-paced, dynamic environmentStrong problem-solving skills and attention to detailAbility to multi-task and prioritize tasks effectivelyFluent english and Familiarity with ecommerce platforms, APIs, and web technologies is a plusKnowledge of programming languages is a plus PERKS AND BENEFITS: 26 days paid days offMacBook and other necessary equipmentPrivate medical insuranceMultisport cardPsychological care (Wellbee)Personal development in the fast-growing industry powered by the latest technologiesFlexible working hours with the remote workAnd much more! Any questions? Feel free to reach out our People&Culture Specialist- Gabriela Salamon