Professional Services Specialist in Bucuresti

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Professional Services Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!The focus of this position is to be a single POC for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving MRR goals.Ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. Ideal candidate must have experience working in geographically distributed and culturally diverse teams.RESPONSIBILITIES: Develop technical & commercial proposals to prospective customers’ requirementsContribute into contractual language in collaboration with Sales and Legal teamsDevelop project plan in scope of implementation, consulting and integration projects with end customers, manage project workWork with Data Center Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stagesBuild and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as requiredReview customer’s implementation and integration plans and make recommendations in line with best practicesPresent new product functionality, engage customer in evaluation of new product releasesKeep track of customer run rates, develop remediation plan in case of negative dynamicsWork with R&D, Data Center Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requestsUpdate customer on regular basis about progress of work on support cases, incidents, and features requestManage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reportsProvide feedback to Acronis Product Management teams based on customer requirementsConduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next periodManage internal organization development projects, ensure consistent execution and reporting SKILLS & EXPERIENCE: 3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration3+ years in Project Manager or Technical Account Manager role in a software or systems integration companyExcellent business analysis, project, risk, and relationship management skillsExcellent communications, interpersonal, and presentation skillsAbility to interact and communicate with multiple stakeholders, including C-levelAbility to travel up to 30 percent of the time, including internationallyFluent written and spoken English language (German language is a plus)