Programme Manager - SaaS Customer Success EMEA in Bucuresti

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.Job Title: SaaS Customer Success - Program Manager EMEA Reporting to the EMEA SaaS Customer Success Director of Enablement and Strategic Programs, you will be driving some of the strategic programs for SaaS Customer Success in EMEA. Level: IC3/IC4 Overview: Oracle's SaaS Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud. The organization includes Customer Success Managers that are driving the value realization to SaaS Customers by providing services such Success Plan, Business Review and Value Adoption. As part of this organization, the Strategic Programs team leads and drives critical projects and deliverables for the Customer Success organizations in EMEA. As part of the Strategic Program Team, you will driving projects and initiatives to support the Go To Market model of Customer Success in EMEA. The projects can be change depending on the priorities of the business. Essential Duties & Responsibilities: Deliver the Program management of the collaboration between CSMs and Oracle Services and Insight Team: enablement, governance, data quality and creation of success stories Support the continuous improvement of the Customer Success methodologies and deliverables, including enablement, content creation and management. Collaborate with internal teams and CSM to update specific resources related to CSM deliverables Manage of the Confluence page including ensuring that the content published is accurate and current. Support CSMs and FLMs with questions related to documentation and troubleshooting. Monitor weekly FLM pack reports and follow-up on incomplete activities or other mismatches identified. Support feedback gathering from CSMs in preparation of regular deliverables reviews, for example half year programs review and CS templates improvements. Skills: Project Management, Agile or Six Sigma certification. Preferably had previous roles in Customer Success. Minimum 3 years experience in Project Management Roles. Demonstrated project management skills, with direct responsibility for managing project and schedule. Demonstrated history of delivering high quality results on schedule and within budget. Proficient in Excel and Project Management tools. Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. Ability to work effectively in a fast paced, high energy, team-oriented environment. Ability to multi-task and perform effectively under pressure. Experience with business process expertise. Qualifications: Bachelor’s degree or equivalent experience in computer science, business, or related field Fluency in spoken and written English, desirable additional language skills in other European Languages. Locations: Bucharest, Romania Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.