Quality Team Lead in Bucuresti

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry. This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania. Job responsibilities: Be the point of contact for a designated SMB quality program; Client Services, Account Management, or Strategic Sales. Lead the development and implementation of a quality program following the existing quality framework. Provide critical consultation to business owners on Quality needs, products, tools, data, processes. Lead designated stakeholder calibrations to align quality standards, capture feedback, and evolve programs based on validated hypotheses. Perform consistent quality readouts and provide recommendations to strengthen business improvement through root cause analysis. Partner with other regional Quality Program Managers to globalize processes and sustain a global framework. Global travel is occasionally required for site visits and partner support. Requirements: Minimum 5+ years of quality management experience in customer support and sales business. Proficiency in English Excellent verbal & written communication & presentation skills Ability to build strong relationships with the operation team and direct reporting lines. Experience with process improvement and process creation. Experience building programs with a structured approach; strategic design thinking a plus Ability to work in fast and evolving workflows with an eye for detail. Comfortability in exercising quality standards in ambiguous scenarios. Computer fluency and understanding the necessity of a data-driven approach. What we offer: Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment Competitive salary along with access to a wide range of customizable online benefits Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location Personal and professional development through a variety of training programs (hard/soft skills)