Sales Support Admin in Bucuresti

Job Description Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology Sales Support Admin manage the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures. 1. Order Management: offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP;• Ensure on-time sales orders, scheduling agreements, debit requests creation/update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures. (Sales Order, Debit Request, Inquiry Conversion/OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation/Update, Prototype Order Check/Release)• Responsible for order management end to end process; take ownership on cross-functional meetings to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.• Gather and validate the information from the requestors to create a new order in SAP (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.• Be the 1st point of contact for resolution of SO/SA/DR and invoice issues and manage resolution and root cause determination; Building relationships with sales team members, customer desk, prototype and logistic teams.• Collaborate with IT and Business Excellence on process optimization and automation initiatives; • Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs. 2. Master data: Creation and maintenance of material master data and customer master data in SAP; • Responsible with creation and maintenance of material master data in SAP (Sales Views, Market views, Material info record)• Responsible with creation and maintenance of customer master data (Customer Creation/Update, Freight Price Condition Creation/Update, Carrier Creation)• Liaise with C&C and Legal department to ensure contracts comply with the internal procedures and policies. 3. Sales operations process improvement; • Responsible to identify and execute opportunities for process improvements, reduction of waste / identify value-added vs. non-value-added steps in a flow of work. Collaborate with IT and Business Excellence on process optimization and automation initiatives.• Pro-actively and consistently communicating and escalating issues, following up and focusing on finding solutions that will lead to a short turnaround time frame resolution that would benefit both, the customer and the company.You must have: Business or commercial bachelor or degree or similar qualification 3 years in Sales Administration/ Order Management/ Sales Support or Customer Service → preferably in an international organization Experience of working with SAP system English Microsoft Office (Excel, Word) BENEFITS Meal tickets 13th salary Private medical insurance A fixed monthly amount received on the Benefits platform with which you can choose from services such as: Extended health insurance for employees and dependents Dental care Online and offsite shopping discounts Private pension Vacation vouchers Transportation: Metrorex/STB monthly subscriptions or Fuel card Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.) LEARN & DEVELOP Extensive online and on-site training programs Support for Green Belt Six Sigma Certification Peer2Peer Training program: learn and teach one another, offer advice, and engage Career growth & promotion opportunities International work environment RELAX & WELL-BEING Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees Friendly working environment, alongside talented and dedicated people Networking area Bookster Great coffee, tea and spices Weekly Fruit Day Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects) Flexible working hours 26 vacation days per year for all our employees Hybrid work environment: 2 days Work from Home per week