Salesforce Support Specialist (CLM) in Constanţa

Oracle CPQ (nice to have) ServiceMax (nice to have) ITIL (nice to have) ServiceNow (junior) Helpdesk (regular) IT Support (regular) Salesforce (regular) Salesforce Support Specialist (CLM) Requirements Practical experience of Salesforce.com platform administration , support, security modelKnowledge of ITIL (good to have)Experience in an IT Support/help Desk or SW support environment is preferableExcellent troubleshooting and problem-solving skillsShows initiative and creativity in solving problemsAbility to interact appropriately and effectively with customersKnowledge of ServiceMax, ORACLE CPQ ( good to have) Responsibilities Hands-on support, configuration of Saleforce.com, collectively referred to as Customer Lifecycle Management (CLM) systemProvide support to application users, e.g. on Salesforce application functionality, malfunctions and problem resolution, and record/manage these queries using ticketing tool ITSM (ServiceNow)Handle/analyze application incidents – troubleshooting of the Salesforce incidents. Act as technical expert for user support issuesUndertake end user administration, e.g. Salesforce account creation and access changesEvaluate, configure, and deploy selected new products, and/or enhancements to existing applications throughout the enterprise.Support IT solutions roll-out and user adoption in regional organization and business functionsEnsure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.Ensure system performance is maintainedAddress issues to Salesforce Admin and Salesforce Developer, in the CLM platform, raised as defects or business critical issues.Identify the need for user trainings and provide functional support, drive adoption, and provide trainings within the CLM applicationsPrepare information and maintain technical documentation/materialProvide general support The offer Contract underemployment Possibility to develop professional skills in a dynamic, international environmentMedical careLife insuranceEAP program (Employee Assistance Program)MyBenefit Cafeteria or Multisport cardPension program (Pracownicze Plany Emerytalne)Flexible working hoursLunch break included in working timeTraining programsWorking in hybrid model (2 days from the office)