Senior Credit Controller in Bucuresti

Position DescriptionJob Summary: The Senior Collection Analyst should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis. The Senior Collection Analyst should own a specific range of the ledger; this includes a high volume of clients.Responsibilities: Daily interacting with ADP clients through phone, e-mails and internal tools, to achieve the cash and aged AR targets. Applies the specific collections process and strategies to ensure the individual and team targets are achieved following the department requirementsRegister all actions, payment promises, and amounts collected, in centralized systemsAnalyses, investigates and reconciles customers' transactions to ensure accurate balance account. Managed unallocated cash or credit notes outstanding on the ledgerProvide regular updates on AR progress, cash and aged AR forecast and plans to achieve goalsEnsure compliance with ADP Policies & Controls and Sox ComplianceResponsible for working with the external Client to resolve controllable disputes & provide account receivables informationDrive Continuous improvements/standardization/simplification to process, systems, automation and resource structure to be more effective -- enabling faster collections and cash application turnaround times, improving cash flow, and driving cost savingsTimely escalations to first line manager, providing relevant and complete informationWork with the Billing team to resolve promptly all relevant non-payment reasons using internal tools and systemsRespond to clients and internal business associates using Siebel system and shared Collections e-mail inbox, in line with agreed timescales and performance metricsUpdate process documentation monthly for any changesResponsible for coaching/ supervision of other team membersWill handle and solve complex escalations, with support from management Knowledge and Skill Requirements: Bachelor's degree with a focus in business or economics recommended or equivalent experience.Collection experience would be a plus.Microsoft Office skills essential, advanced level in Excel and DatabasesOracle experience is a plusGood spoken and written English Soft Skills: Attention to details & numeric abilityIntermediate accounting knowledgeUnderstands Cash Collections and Cash Applications as part of the E2E process in support of the accountGood communication and influencing skills; Ability to communicate at all levelsTime Management -- strong ability to priorities and meet deadlinesAbility to work across organizations to influence positive change that will drive process improvementAbility to work as part of a team as well as autonomously essential