Senior Customer Experience Specialist (Day/Night/Weekend shifts) (Hybrid) in Bucuresti

team recognized for leadership, innovation and diversitySenior Customer Experience Specialist (Day/Night/Weekend shifts) (Hybrid)We have an opportunity for a Senior Customer Experience Specialist here at Honeywell, Bucharest. You will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for providing top-notch customer support and resolving complex issues to deliver an outstanding customer experience. Your fluency in English and expertise in customer service will be instrumental in building strong relationships with our customers. This role requires day shifts, night shifts and weekend shifts. This is a hybrid role, 3 + 2 days model.HoneywellWe have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!Key responsibilities: Process rerouting calls from Honeywell customers, understand technical issues not solve themResponsible for analyzing and taking the necessary steps to resolve disputesCase – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlementsPerforms troubleshooting reporting, processing, and troubleshooting according to business requirementsKey skills and qualifications:English– mandatoryMicrosoft Office suiteStrong communication skills (both written and verbal); analytical and problem-solving skillsMinimum 1-year experience in Customer SupportWe offer:Competitive Salary regularly increased based on your performanceEnjoy 25 vacation days per year, plus extra days off for life's special eventsMeal vouchersFlexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)Medical Insurance Plan paid by the companyEqual opportunity statementJoin us now and make an impact!#TheFutureIsWhatWeMakeIt!#LI-Hybrid