Senior Customer Operations Manager in Bucuresti

Job DescriptionAre you an energised leader with a passion for driving excellence and innovation? We are searching for a dynamic Senior Customer Operations Manager to join one of the world’s most loved brands.If you thrive in a collaborative, future-focused environment and are eager to direct a team that is pivotal to our success across Romania, Bulgaria, and Israel, this opportunity is for you!Core ResponsibilitiesDeliver Excellence: Ensure products and services reach our customers on time, within budget, and in the right quantities.Leadership & Strategy: Lead our operations organisation, improving processes and driving high-quality forecasts and consumer sales plans.Forecasting Mastery: Orchestrate the monthly forecasting process, using insights, data points, and market input.Order Management & Team Development: Coordinate order management, delivery service, and cultivate team leadership and development.Capability Building: Grow the Operations team's capabilities, setting clear objectives and empowering team members.Talent Development: Cultivate key talent and ensure a robust succession pipeline at all operational levels.Collaborative Leadership: Play an active role in the BU leadership team, driving the commercial and people agenda.Gap Management: Work with sales and marketing to close gaps in consumer sales and retail inventory.Consumer-Driven Change: Lead critical changes in BU Operations, ensuring fast and reliable reactions to consumer trends.Play your part in our team succeedingOur newly established Business Unit (Romania, Bulgaria, Israel, Moldova) is set for growth and innovation.Leading a team of 5 direct reports, you will report to the General Manager and be a crucial part of the Leadership Team. Customer Operations is key to completing excellence and ensuring efficient availability and range for our consumers, linking Sales and Marketing with customer orders and inventory levels. You will also drive the overall Operations strategy for the business unit.Do you have what it takes?Experience: Strong background in Operations (demand planning and customer service), particularly in FMCG and matrix organizations with global supply chains. Demand planning is more critical than customer service.Collaboration: Outstanding skills in working with diverse groups across all levels and functions.Leadership: Proven people management experience and the ability to build significant partnerships with retailers.Technical Skills: Experience with robust Demand Forecast/Modeling tools and advanced Excel skills. SAP knowledge is a plus.Analytical Approach: Strong problem-solving skills, process orientation, and a drive for continuous improvement.Language Skills: Proficient in English; Romanian language skills are beneficial.Passion & Energy: Deep desire to deliver results through engaging and motivating teams!]Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here is what you can expect:Family Care Leave - We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.Join the LEGO® team today.