Senior Project Support Executive-MoveIN SaaS Platform for Universities in Bucuresti

The Role: MoveIN provides international universities with a comprehensive SaaS solution for managing applications and admissions to their programmes. Over recent years, the flexibility of MoveIN configuration tools has also enabled the platform to be customised for other uses, including helping institutions build their reputation through better management of their relationships with academic and employer partners. Reporting to the MoveIN Product Manager, you will be the key interface between the Business team and Development team, helping to identify strategic requirements, as well as priorities for current clients, and converting these into detailed user stories for development. You will become a product expert, providing advice, training and assistance to client support and project teams. Key responsibilities:· Establish deep understanding of existing product· Encourage and support clients in using features of the system to maximise value· Support MoveIN users; troubleshoot and manage client requests and email from applicants· Consistent and effective use of support tickets, development cards and other support systems· Participate in functionality testing for new features added to the system and bug fixes· Ensure high levels of customer satisfaction· Keep management informed by preparing reports on activity, performance and problems· Analyse and document client requirements· Utilise MoveIN configuration tools to support client requirements· Work alongside product management to plan and rollout new releases· Take ownership of critical problems, ensuring that the right actions are taken to investigate, resolve and prevent issues recurringYou should apply if you:· Have experience in customer support for a complex software product· Are detailed oriented with excellent analytical skills· Can think creatively to solve technical product challenges· Are an excellent communicator, in English, both in writing and orally· A consultative manner, able to listen to and understand client requests and needs· Are willing to take ownership of a task – and get the job done· Enjoy working as part of a team but can also work independently· Knowledge of standard office and online applications (e.g. Excel, Jira, Trello, Teams)· Well organized and able to prioritize and manage time effectively to meet deadlines Not essential, however we’d prefer it if you have:· Worked previously with SaaS products· Experience with a highly configurable platform· Knowledge of the higher education sector· French and / or German language skills would be a bonusWhat’s in it for you? · You will play a crucial role in the success of an exciting product, in an ambitious, high-growth company, in the international higher education sector· You will work as part of a friendly, dedicated, smart, enthusiastic, collaborative and diverse team· Competitive package· Flexible working· Focus on welfare – ride to work scheme, global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives