Senior Tech Support Engineer - Galati in Galaţi

Description Position at Wind River Senior Member of Technical Staff – Technical SupportLocation – Galati (Romania)Reports to (Senior) Manager, Customer Support (based in Galati)Customer base – Worldwide About Wind RiverWind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defence, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions — such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers — and in recent 5G milestones — including the world’s first successful 5G data session with Verizon and in building one of the largest Open RAN networks in the world with Vodafone.The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.Specific Position Responsibilities: Assist customers in solving compiler (llvm, gcc, diab) related issues Perform C/C++ function/library qualification with compiler options Provide fixes & workarounds to customers who are encountering problems on Wind River’s products. Assist customers in migrating from older technology platforms to Wind River products. Communicate effectively with customers to resolve technical issues. Communicate effectively with internal departments to help spearhead product innovations & improvements. Handle escalations. Document customer issues and resolutions accurately and thoroughly. Develop technical content, articles, and demonstration code for Wind River’s online support site. Mentor local & global Customer Support Engineers. Provide global support & remote training to customers. Assist customers as they transition from the proof-concept-phase to implementation and then towards final delivery and deployment.Education & Skill sets required in order to be successful Knowledge/education: BSc/student in Software engineering, computer science, or similar technical degree. Fluent English French and/or German would be highly advantageousMinimum qualifications:At least 5 years of experience of software development experience.At least 4 years in customer-facing rolesStrong communication and customer service skills (written and verbal)Strong troubleshooting skills.Attitude/approach: Mature communication skills; great listening talent along with a flair for accurate communication of details, and descriptions Comfort with multi-tasking: ensuring that appropriate priorities are made, no plates are dropped and keeping calm Creating, developing, and maintaining solid internal relationships with colleagues Skills/experience: Expert knowledge of the following technologies: compilers, VxWorks, RTOS, kernel.Expertise with Intel, PowerPC, and ARM hardware architectures.Experience in Embedded C/C++ programmingAbility to dive into and work with large code bases.Optional Skills: Experience with static analysis tools or program analysis is a plus.Demonstrated ability to dive into and work with large code bases. Strong abstraction, algorithmic, and software architecture skills. As you would expect from a great employer, we offer an excellent remuneration package!Highly competitive base salaryBonus plan