Service Delivery Manager with German in Constanţa

English (regular) German (advanced) DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are constantly looking for new employees and co-workers with high competences in IT area or in other area according to the information given in the advertisement.Service Delivery Manager with GermanRESPONSIBILITIES:Establishing and maintaining good customer relationship incl. customer satisfaction monitoringContract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)Service delivery at expected quality level, SLAs, costs and contractual framework in every phaseDirect supervision of project or service team incl. team coaching and motivationManagement of internal and external service providers and management of sub-projectsCreate strategies to maintain, improve and develop service delivery which supports business growthREQUIREMENTS: At least 3 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environmentsPractical experience as SDM, developing and implementing new IT services / service architecture in a global environmentFluency in German (spoken and written), very good EnglishVery good customer facing and influencing skillsAnalytical thinking and capability to plan and implement improvement actionsCertified in IT Service Management (at least ITIL V3 Foundation)Certified in Project ManagementWE OFFER: Contract of employmentCo-financing for life insuranceCo-financing for the Multisport cardTechnology certifications, free training platformsCo-financing for hobbies, Employee Pension Program, vouchers and cinema tickets