Service Desk Analyst in Bucuresti

As a Service Desk Analyst in the Shared Services unit, you will have the opportunity to expand your knowledge and develop your soft and technical skills, while contributing to the world-class support services. You will work closely with a dedicated team of cyber security professionals to deliver multi-skills service desk services in different areas of Nixu. In this role you will: Provide first level operational support in terms of administration and IT/Security Service Desk, answer questions on function and usage of the product, gather relevant information, performing data entry and helpdesk tasks, as well as troubleshooting and following processes to determine & solve reported problems of varying complexity in a professional and timely manner, over the life cycle of a case. Effectively communicate procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Understand customer systems, and be able to replicate reported problems if necessary or possible, analyze problems, identify defects in the product and recommend workarounds and solutions. Work closely with customers, other cyber security specialists and managers. We hope you have: Excellent written and verbal communication skills (English language B2+) Demonstrated ability to take initiative in identifying and handling customer support requests and incidents via telephone, email, ticketing systems, and chat Demonstrated multitasking ability and excellent time management and organizational skills Understanding of supporting daily operations and internal processes Ability to read and understand internal documentation & best practices and follow operational procedures, with a focus on security, disaster recovery, major incidents Analytical skills with extreme attention to details and the ability to derive facts quickly, methodically, and accurately Ability to work in a high-pressure environment and "thinking outside of the box" approach Committed, enthusiastic, flexible, and able to maintain high levels of productivity with minimal supervision while being able to work as part of a global team In this role, it is required to work on shifts, on Public Holidays, on weekends, and after working hours. Experience and Education Proven experience in one or more of the following functional areas: Level 1 Operational / Technical Administrational Support for Corporations is a plus Administration degree studies or diploma is a plus Familiar with Comptia A+ and ITIL concepts is a plus  What we offer A cozy, inspiring, modern office in Cluj Napoca, with the possibility of working fully remote or in a hybrid model 23 vacation days On top of the salary you will have a performance bonus, additional private health insurance, and mobility allowance Uplifts when working afternoon, night, weekend shifts Attractive daily meal tickets Competence development, courses & certifications  Be one of us As Nixuans, we are passionate about cyber security and take pride in the way we are impacting the society we live in. We encourage you to excel professionally through certification, knowledge sharing or doing more demanding cases. At Nixu, you'll have 500 colleagues who share an interest in cyber security with you. Our life is not only about work, we also like having fun and sharing hobbies with colleagues. If you are into floorball, golf, music, or anything else, we support Nixuans in having hobbies with coworkers in our Hobby Clubs.     We are embarking on an exciting journey - Nixu is combining forces with DNV and Applied Risk, with the goal of creating a leading European cyber security services business. This brings more opportunities for our consultants to hone their skills in cyber security. Join us on an exciting adventure of growth, meaningful work, and shaping the future through cyber security! Apply now! We are excited to connect with you, so please apply today! Need more information? If you have any questions regarding this position, please reach out to the hiring manager Eugen Cadis (Team Lead, Shared Services ) , eugen.cadis[at]dnv.com A security background check will be a part of the recruitment process.