Service Desk Engineer - Bi-lingual German/English in Bucuresti

Position: Service Desk Engineer - Bi-lingual German/English Reports to Help-desk Manager Location: Dusseldorf, Germany - 5 days based in the office Job role: Act as the first point of call for instructed users in our German Office and maintain professional and stable user relationship. Accountable for logging support incidents/requests or enquiries for end users. Courtesy calls to end users, sending emails to ensure % user satisfaction and completing tasks assigned by manager. General IT administration duties such as, New User registrations, ID Inventory's, Smart Device Billing, and other administrative tasks as per request. Act as an extension of the London office EU Helpdesk Team and uphold our values and processes. Resolve IT technical issues for users and support overseas users and IT teams. Conduct customer facing project implementation work as required. Smart device (iPhone/iPad) configuration and support. Work with customers and stakeholders to help realise IT related requests. Adhere to customer processes and regulations. Provide detailed reports of issues and problems. Responsibilities: 1st line IT technical support for EMEA & CIS regions. Answering helpdesk calls and logging them into helpdesk tool with correct information. Troubleshooting and resolving 1st line support issues. Complete IT administration tasks as assigned. Provide assistance and knowledge sharing with other engineers. Occasional travel if required. Technical design and support for projects and user requests. Adhering to customer and company rules regulations and procedures. Champion the London office values and processes. Technical expertise: Entry level, recent graduate level, or 1-2 Years' experience in working in a fast-paced help-desk environment. Experience providing 1st line support or willingness to learn. Experience in PC imaging and new user setups. Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP. Desktop Support for Windows based applications. Qualifications: Language: Must be able to speak German and English. College diploma or University degree in an IT related technical subject. Microsoft Certifications (MCSA, MCP)