Service Desk Leader in Bucuresti

Req ID: 258322 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Leader to join our team in Bucharest, București (RO-B), Romania (RO).Role Responsibilities Manage the delivery of Service Desk services and collaborate with the Delivery Executives who support NTT clients Provide direction and guidance for administration and results for multiple departments within a function of work area Translate business plans into objectives and exercise latitude in managing operations Accomplish results through the efforts of subordinate managers / professional team member Provide direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area Establish operational objectives for managers and/or teams of professionals across assigned areas Direct, manage and provide thought leadership to third-level leaders that lead cross-functional teams domestically and/or globally Work with executive leadership, develop, direct and drive key business strategies that provide the highest level of improvement to business processes and client service delivery Define and drive performance standards and process improvements across the entire technical support organization Key skills profound experience managing large Service Desk teams, with Service Desk operations, ITIL and ITSM systems supporting our industry Expert leadership and team building skills Expert project management skills Extensive knowledge of product lines and technical knowledge Expert client service skills Fluent English, both spoken and written About NTT DATA Services NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.