Service Desk Manager Job in Bucuresti

Job Description Who we are This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life. What you'll be doing Oversee the daily operations of the IT service desk, ensuring timely and effective resolution of IT support requests. Lead, mentor, and manage service desk teams to maintain high performance and service quality. Track key performance metrics and ensure adherence to service level agreements (SLAs). Manage escalations and collaborate with other IT teams to resolve complex issues. Implement and optimize service desk processes in alignment with ITIL best practices. Act as the primary liaison between IT support teams, end users, and senior management. What you'll bring along Bachelor’s degree in information technology, computer science, business administration with a focus on IT, or a related field. Minimum 10 years of experience in in IT support/service desk management. Ability to interpret and apply best practices, policies, and procedures effectively. ITIL Foundation Certification, with a goal of achieving the ITIL Practitioner Certification for Service Level Management. Excellent command of both spoken and written English Document .style{ width:930px;padding:15px; }.font-text{ font-family: customfaa3f6eee6874329a13ae; font-size: 16px; font-type:ttf; font-style: Medium;} What’s in it for you ✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor ✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities ✔ Early bird or night owl? Our projects have different working hours to suit your needs ✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms ✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you ✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School ✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! #LI-AR2 Apply Listen to the story of Employee Voice Alejandro Hernandez Agile Coach/Digital Strategy Consultant for the Banking Sector Chile Read more Giuseppe Cuciniello International Business Development and commercial planning Italy Read more Ianca Caroline Nascimento Linhares Agility Trainee Brazil Read more Apply Back to search results