Service Desk Specialist with Polish in Constanţa

Microsoft Office (regular) English (regular) Polish (advanced) Job DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Position OverviewDue to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work hybridly or in our modern office in Warsaw, then apply below and make this happen today.You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for French or Dutch or Greek speaking Specialists who can engage with our customers and clients.Responsibilities:Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environmentGuide customers according to solution trees and knowledge base to solve incidents and service requestsProvide detailed information on all performed activities to the next appropriate level specialists according to the processTo update the call management system accurately and efficiently with call details, actions taken and resolutionQualifications:Very good command of PolishEnglish level B1Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquettePC literacy, especially the usage of Microsoft Office packageWillingness to work in shiftsKnowledge of customer service principles and practicePreferred qualifications: Experience in a similar position would be an assetWe offer you:Contract of employmentOver 8000 industry recognised certified trainingsVarious options of developmentBeing part of a multicultural teamPossibility to use foreign languages on a daily basisTeamworking and supportive atmosphere in our teamsLife insurance,Private medical care,Sport card,26 days of holiday regardless seniority,Possibility of hybrid work (Warsaw, Poland)Employee referral programme.