Service Desk Trainer with German in Bucuresti

OverviewThe Service Desk Trainer is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to, client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training. Role Responsibilities• Learns how to design and edits basic e-learning, virtual, blended and classroom curriculum. • Assists with revising and maintaining curricula and training materials. • Consults with team members to ensure produced training meets current needs to support learning outcomes. • Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum. • Learns the process of designing and/or developing basic curriculum. • Delivers basic e-learning, web-based, and classroom curriculum. • Delivers course materials within a strict yet ever changing timeline set by the business units. • Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units. Key Skills• Strong class presentation, facilitation, and management skills. • Working knowledge of and capability on NTT DATA’s supported software, systems, and components. • Ability to communicate clearly at all organizational levels.• ITIL V4 knowledge & CompTIA A+ is a plus.• Ability to multi-task in a dynamic environment.• Ability to take ownership of challenging tasks.• Curiosity & focus on developing.Fluency in German & English language BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.You will enjoy a comprehensive, locally competitive benefits packageWorking for a top 5 company in the industry worldwideCompany culture focused on the employee wellbeingLearning & Development platforms