Service Manager in Voluntari

<p>Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.</p>About You:  Casino experience is a must  Organization skills   Excelent communication skills   Handles pressure  Willing to learn  Multitasking capabilities   Advance English level required  Team player  Patient and calm person  Microsoft Office proficiency   About the Job  Ensuring games are dealt according to the procedures  Identifying and resolving all game irregularities due to dealer mistake  Recording all events related to Major Incidents  Ensuring that all tables are operating without interruptions  Assure that integrity is never breached   Track of issues due to equipment, hardware and software  Effectively handling all real-time incidents on the gaming floors  Chat monitoring  Assist players with queries regarding the game concept, rules, payouts  Check the condition of all equipment from the gaming floor  Escalating technical issue to relevant departments  Preparing shift reports  Reporting to Team Leader SM   Benefits:  Fun & creative work environment with various facilities in a fast-growing company driven by innovation and modern technologies  Flexible shifts, morning, and afternoon  Meal tickets  Performance bonus  Private medical coverage  Gym membership    Who we are: A live-gaming international platform company with worldwide operations, is seeking for a talented and highly motivated Team Leader for a full-time position to join our team in Bucharest. The company is a provider of a live-dealer, live-gaming platform for online gaming operators. It has studios and subsidiaries in USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. Ezugi is a next-generation live dealer casino platform that adds a layer of interactivity to the user interface, creating a fun and engaging environment for users, while enhancing monetization opportunities for operators Our products & services provide casino operators with the ability to engage their players through the sophistication found in the real casino gaming experience.