Service Manager for Online Casino in Voluntari

A global provider with a local focus Formed in 2012, Ezugi is a global B2B provider of innovative live casino and live lottery gaming solutions to online casino and retail betting shop operators. The company pioneers new markets and specialises in meeting the needs of players and customers with best-of-breed localised content. The Ezugi games portfolio includes a wide range of live dealer games, many of which are unique. Alongside these live games are new-generation casino games such Ultimate Roulette, Ultimate Andar Bahar and Video Blackjack. Complementing its cutting-edge gaming content, Ezugi delivers similarly advanced distribution, back office, support and player retention solutions to its licensees. A bold, agile and dependable partner Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. In short, Ezugi licensees, whether in the online casino or retail world, can be assured of the most innovative live casino and live lottery solutions and content, and the most modern and engaging virtual gaming environments for their players. About You Minimum 1 year of online casino experience in a similar role (Service Manager / Floor Manager / Customer Support / this experience must be recent, took place during the last 3 years) Or Minimum 3 years of land base casino as Pit-Boss (this experience must be recent, took place during the last 5 years) Advanced level English  Solid knowledge of casino gaming procedures Computer Skills (MS Office / Google Drive / familiarity with back-office type of databases) Integrity, Kindness, Fairness Team player Ability for high level communication About the Role Shift Administration: Assigns Dealers and Shufflers to the tables/positions and make sure that all the positions are always covered Irregularities: Resolving mistakes performed by dealers and/or shufflers and informing customers properly. Registering / reporting incidents accurately Local Support: Monitoring gaming operations / tables constantly to make sure that the production always reaches customers without a glitch. Perform troubleshooting to handle any incidents and if it is not enough, escalate the issue to the relevant department. Acting immediately upon customer requests. Registering / reporting incidents accurately Evaluations: Evaluating employees based on evaluation rules and templates