Service Operations Manager (Cloud) in Bucuresti

Your tasks About us Technology is the heartbeat that connects us across borders! T-Hub (Technology Hub) is part of the Technology Delivery International (TDI) department. Our highly international teams deliver best-in-class cloud, network and services technologies that win our customers’ hearts! We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people, while driving the delivery of TDI’s products and services in tribes. What will you do? At TDI (Technology Delivery International), technology is what connects us. In the ever-changing world of technology, we need Service Managers who can steer us through a multitude of challenges. Our products and services range from cloud native platforms to virtualized/cloudified TelCo network functions and affect thousands of people in today’s connected world. We provide the best-in-class technology solutions and products to the Deutsche Telekom footprint in the European market and through the close collaboration with our local entities, we cater for millions of customers. As a Service Operations Manager you work collaboratively across regions and functions to deliver the best service functionality and ensure the optimal performance of your services. Your main tasks include: Deeply understand and communicate the problems of customers and users. Actively participate in the decision-making processes concerning the service functionalities based on defined requirements. Drive the necessary integration efforts of an application and of a platform itself to deliver on the promised (business-)functionality (e.g. integration of the application into the exciting network or OSS tools). Ensure a smooth acceptance procedure via highly automated tests (if possible) to successfully conclude the integration of an application and a platform. Oversee the operations of the application and platform in a production environment by taking responsibility of 1st and 2nd level incident management, problem management and change management. Take problem ownership and responsibility for the operational services as the “single point of contact” for all SLAs towards involved partners such as MSFT, Zoom, RingCentral, FMC etc. Assess and escalate problem tickets to the appropriate instance to allow to resolve all the arrived tickets in a defined time frame. Communicate the service roadmap and status to a diverse set of stakeholders. When applying for this position, you will be considered for the Technical Product Management chapter at TDI. Your Profile Your Profile What will you bring along? Motivation to deliver and operate services that delight our customers A mindset of continuous learning, willingness to share knowledge and learn from others Ability to innovate and find solutions to complex problems A perfect balance between being a strong individual contributor and an empathic team player Ability to communicate effectively with different stakeholders in the company Ability to influence multiple stakeholders without direct authority What do you need to have? Bachelor's or University degree in Computer Science or Engineering or equivalent experience delivering and operating technical services. A minimum of 5 years of experience in the field of service management and service operations. Experience in orchestrating cross-functional teams to achieve service success - from taking functionality decisions to operations Experience in delivering and operating services/applications running on AZURE Cloud Comprehensive view on the performance of the STEAM Platform with all MS Teams, Zoom, RingCentral, FMC etc. services Good knowledge in microservice architecture and automation frameworks for CI/CT/CD High-level knowledge about OVOC and SBC Experience with agile work methods and DevOps principles This is what we offer International activity So far away and yet so close - in our international working environment, working across national borders is part of everyday life.