ServiceNow Administrator in Bucuresti

ServiceNow (master) Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA. The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solutions. He/she will work with a team to manage the configuration, implementation and maintenance of multiple ServiceNow applications in a fast paced organization. Responsibilities: Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problemsDocuments the technical requirements/as-built documentationMaintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed proceduresDevelopment, configuration and improvement of workflows and processesPerforms day to day support, administration and maintenance of the ServiceNow platformManage upgrade planning and executionPerforms failure analysis and provides recommendations for continuous improvementInvestigates and resolves issues (2nd level support) including performance monitoringPrioritizes and diagnoses incidents according to agreed proceduresDocuments and closes resolved tickets according to agreed proceduresEscalates unresolved incidentsProvides "Go Live" support after introduction of new solutionsUses his/her experience in ITIL processes to manage interfacesWrites knowledge articles and supports end users by answering questions and providing basic training on applications, policies and proceduresDevelops clear and concise technical and process documentationSupports multiple projects simultaneously in a fast-paced environmentWorks in an agile environment and is familiar with agile development methodsEnsures that implementations and ongoing services are delivered on time and meet client requirementsSupports projects by resolving fairly complex program problemsSupports internal service review meetings covering performance, quality aspects and processesProvides training for the tool's functionalities in person and/or through other methodsWork closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform Qualifications: CSA certificationMinimum 1.5+ year of ServiceNow administration experienceQualified IT specialist (apprenticeship)orBachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related fieldITSM experience and knowledgeGood understanding of ITILGood understanding of ITSM and related servicesFluent in English language skills (verbal & written)