Site Support/Desktop Support Engineer (Polish Fluent Mandatory) in Bucuresti

Operating System & Software: Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/Win 10/MAC/Linux) Experience with Anti-spyware and Anti-virus software. Basic installation and troubleshooting of standard software's/application like Adobe, browsers Basic installation and troubleshooting of office applications (O, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP working principles Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch/Xenmobile/Mobile iron etc), Basic understanding on Data backups, Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Basic configuration & troubleshooting of Apple machines/mobile devices Contribution towards creating KB article Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Hardware Troubleshooting and Repair: Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. Ability to lift/move computer equipment weighing up to 50Lbs. Conference room A/V equipment assistance & troubleshooting Basic VOIP phone configuration & troubleshooting Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands' capability