Social Media Community Specialist in Bucuresti

We're looking for a Social Media Community Specialist who will be responsible for building and maintaining our online social media community. You’ll be in charge of the brand’s communication across our social media channels, including Facebook and Instagram. The ideal Social Media Community Specialist has exceptional communication skills in writing. You’ll not only participate in conversations with our community, but also provide it with the best customer experience possible. You should be a people person who's empathetic to customers' needs and is passionate about helping others. Your daily adventures will include: Working closely with other departments (Customer Support/Operations/PR). Handling the driver Facebook group (engaging and building a community). Handling Bolt’s social media pages (listening, engaging, and moderating). Responding to customers on time Choosing and announcing giveaway winners Monitoring, tracking, and reporting on feedback and online reviews. Measuring and reporting on campaign sentiment Monitoring competitors’ social media activities. We are looking for: At least 1+ years’ experience as a community manager or in a similar role. Excellent English and Romanian written communication skills. Organised and detail-oriented. Creative writing and thinking skills. Ability to work independently and to collaborate as part of a team. A passion for customer engagement and community management. Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts. You will get extra credits for: Experience working in a fast-paced technology company Any other language is a plus Why you’ll love it here: Your daily duties will have a meaningful impact on millions of people all over the world. You’ll be surrounded by the most friendly, supportive colleagues you can imagine. As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development. You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one. Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!