Software Support Engineer in Bucuresti

Job Description SummaryWe have an exciting opportunity within GE Digital | Grid Solutions for a Software Support Engineer to join a dynamic and innovative team! You’ll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You'll also be accountable for the quality of own work, subject to direct operations supervision/prescribed work instructions/systems checking.Job DescriptionRoles and ResponsibilitiesResearch and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems.Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team membersSupport Engineers mission:Support Engineers are key actors to maintain GE Grid Software Solutions in optimal operational conditions. They work close to our customers, providing expertise in services in the areas of network design, condition-monitoring analysis, predictive maintenance, emergency support, ad-hoc maintenance or long-term service contracts. The support engineer is also in charge of analyzing our customer business needs and providing the associated functional software specifications as well as the delivery of the agreed solution either alone or with experts from other domains: design, code, tests, integration, validation with customer, and on site delivery. He also provides to our customers trainings on how to use and/or maintain their systems. He regularly participates to the on-call team (1wk/month) and is likely to travel (1wk/2month) As a Software engineer you have good knowledge in Software development and system integration with key ability to follow quality assurance standards and procedures in all aspects of software development.Required QualificationsThis role requires advanced experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Master's degree from an accredited university or college in Electrical Engineering or Computer Software.Desired CharacteristicsStrong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.Experience2 and 3 years of experience in industrial systems integration.You have ideally already an international experience