Software Support Professional in Sibiu

Software Support Professional at imc AG | softgarden View job here Software Support Professional Full Time Sibiu, Romania Hybrid Remote With Professional Experience 7/1/23 Software Support Professional We are looking for an enthusiastic candidate demonstrating the same “Passion for Learning” as we do, a talented person wanting to grow together with us. As part of our level 2 Customer Support department, you will solve issues, problems and incidents for our international customers with a range of in-house, award-winning E-Learning software. What you will be doing... Be a single point of contact for our worldwide English-speaking customers Manage incidents Test and reproduce the customer scenarios to solve issues, problems and incidents complying with our SLA’s by collaborating with colleagues from Support, Software Development, Technical Services and Consulting Bring a significant contribution to ensure high-quality for our software applications by thoroughly testing them What you'll need... 2-3 years of first-hand experience in IT (Customer Support/Software QA) Fluency in English is mandatory (written and spoken), German language is a big plus Excellent troubleshooting and critical thinking skills The motivation for helping customers to find the proper solutions Ability to manage high priority situations Initiative and adaptability to a fast-paced, customer-focused environment Good understanding of software fundamentals (ex. WEB applications) Excellent communication skills, ability to work well within a team and individually Ability to learn quickly about our complex software products under development Demonstrate a passion for learning, for building know-how and for supporting others Availability to work in shifts   What we offer Top salaries for high performers Experienced and enthusiastic colleagues support and inspire you Exciting projects for major brands Flexible time schedule Hybrid working “Recommend a colleague” bonus Sport incentives, fee reimbursement Free fresh fruits in the office Private medical clinic subscription Participation to sport & team-building events, Bookster subscription and more... About imc Digital learning is our mission.  WE EMPOWER PEOPLE. Using digital learning solutions, we help national and global organizations to develop their employees in an innovative, motivating and effective way. imc AG  is one of the world's leading service and technology providers for learning, talent and new media solutions, with 12 international locations and award-winning products. We are proud of more than 350+ excellently trained, creative and competent colleagues. Over 1300 renowned international customers inspire us to he highest quality. Interested? We are looking forward to receiving your application.   Apply Online View more jobs Share this job Imprint | Privacy Policy Powered by softgarden