Sr. Customer Service Representative with English in Bucuresti

Job DescriptionRESPONSIBILITIESAct as a single point of entry for all calls and cases related to:Telephone support for our business customersAdvice on travel products such as flights, trains, rental cars, hotels via different tools.Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.After-sales support for customer inquiries, e.g. cancellation, complaints, rebookingReceiving, updating and/or logging all requestsRouting the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and ResolutionEscalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures ManualQualifications Ideal candidate for the Customer Service with English position:Outstanding communication skills, both written and verbalDemonstrated ability to handle multiple tasksExcellent time management skillsComputer skills, including typingMinimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentationAdditional InformationOur offer:Bonuses for your results;A friendly atmosphere and a multinational environment.Meal tickets (15 RON/Day);Wide range of development and training options (including soft skills and language courses);Medical coverage;Bookster and Benefits Online for you to enjoy your hobbies.