Sr Developer Support Engineer in Bucuresti

At Aera Technology, we are helping the largest enterprises in the world transform how they makeand execute decisions with Decision Intelligence. Aera understands how your business works, makereal-time recommendations, predicts outcomes, and takes action autonomously. Our platformdelivers the business agility required to respond to today’s ever-changing environment. Aera is looking for a Technical Support Analyst who is a team player, self-learner, andenthusiastic person to be part of our Customer Success team for our cloud-based analyticsapplication. The Technical Support Analyst will become a member of the team that helpscustomers solve technical issues. This is a customer-facing position requiring goodcommunication skills, troubleshooting, and strong problem-solving skills. Responsibilities Quickly learn the functional aspects of Aera's product lineWork on customer-reported issues by interacting with various teams including QA, App,Development, Engineering, and Product ManagementGather information systematically and efficiently perform root cause analysisCommunicate with customers on the status of issues and project items and be responsible for the ticket life-cycleresponsible for the ticket life-cycleResponsible for respecting the defined SLAs we have with each customerDevelop knowledge base articles for the use of internal team and external partners About You Bachelor degree preferred in a technical field or equivalentLog analysis and performance troubleshooting in UnixGood knowledge of SQL, DB performance analysis, and optimizationKnowledge or Experience with Application serversKnowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket (or similar)Experience working in a start-up software company is a strong advantageExpertise in Business Intelligence software preferred: ETL, data-warehouse conceptsOn- and offshore coordination and communicationVery eager to dig into technical support issues to figure out the root cause so the issue will not recurBring a positive, collaborative, team-oriented attitude to the office and your customers every day! Nice to Have Experience with SSO, REST API – is a plusBackground in Java applications support – is a plusWorking knowledge of cloud platforms, AWS is a plus Perks and Benefits Stock Options: We believe every Aera team member should have a stake in our future success Medical: A medical subscription to one of the main private healthcare clinic networks(Regina Maria)Employee Referral Program: Earn cash when your referrals get hired! Learning and Development: You’ll have access to professional development contentPaid Time Off: 25 annual leave days Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beveragesEvents and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and moreWork Schedule: We’re open to a hybrid work model, and can offer a flexible daily schedule depending on your role At Aera, our purpose is to enable a sustainable, efficient, and intelligent world with Cognitive Automation. Our Cognitive Operating System is increasingly used by the world's largest companies to fundamentally transform their organizations and how work is done. If you share our passion for fundamentally transforming how people work — from people working machines to machines working, guided by people, you’ve met your match. Headquartered in Mountain View, California, we're growing fast, with teams in Mountain View and San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune, and Bangalore (India), Sydney (Australia) and Singapore. So join us, and let’s build the future of work together! Aera Technology respects the privacy of your data. Please take the time to read our European GDPR privacy candidate notice available