Job Summary
The ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.
The ServiceNow Developer will be experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.
The ServiceNow Developer reports to the Technical Architect – ServiceNow and is home office based in Romania.
About Us
Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.
With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.
SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.
Responsibilities
Include, but not limited to:
Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.The ServiceNow Developer will complete all work within agreed timescales and KPI’s.Assist SHI teams in managing project timelines and customer expectations.See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Qualifications
Candidates will hold a Bachelor’s Degree or equivalent experience Minimum 3 years holding a position configuring and customizing ServiceNow projectsMinimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Required Skills
Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”Client-oriented, professional services mind-setAbility to manage several projects simultaneouslyGood research skills and the ability to manage detailsGood analytical skillsGood written and verbal communication skillsExcellent organization and time management skillsAbility to think outside the boxAbility to stay self-motivated and self-directedWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentProven experience in ITAM in a similar or same fieldAbility to create high-quality documentation with precisionAbility to work with deadlinesMeticulous attention to detailHighly organized and methodicalPreferred Skills/Qualifications
ServiceNow Implementation Specialist in two or more applications preferredAdditional experience within the IT or Software Asset Management fieldA second language (preferably French or Spanish) will be an advantage Certifications Required
The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:
Mandatory certifications:
ServiceNow System AdministratorServiceNow FundamentalsServiceNow Implementation Methodology FundamentalsServiceNow Platform ImplementationITAM all modulesITSM all modules through to ITSM ProfessionalCMDB and Vendor Portfolio ManagementITOM module, focusing on Discovery and cloud management Unique Requirements
It is expected that this role may require infrequent travel both nationally and internationally (max 10%)
