Sr Tech Support Professional in Bucuresti

Responsibilities• Provide technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions;• Analyze and clarify customer queries through troubleshooting, researching, and recreating issues;• Analyze proprietary software log files, stack traces, and various related technology logs for root cause problem determination and determining the appropriate solution or next steps;• Troubleshoot software application issues at a code level, by stepping through the application logic for programs mostly written with Java, Python, C#, proprietary Vocollect TaskBuilder, and transact SQL stored procedures;• Provide consultation for solution upgrades as well as occasionally perform upgrade services;• Follow documented processes and procedures for support request handling and case escalation;• Participate in team meetings to provide feedback on current day-to-day activities and recommend ways in which to improve the department.Key skills and qualifications• Degree in Technical field or equivalent years of experience• Minimum 2 years work experience in an IT technical support role• Knowledge of scripting, object-oriented programming, ideally Python, Java, C/C++/C#• Understanding of Internet application technologies including HTML, XML, and Internet application architectures based on Java technology• Knowledge of relational database management systems (Microsoft SQL, Oracle) and structured query language (SQL)• Knowledge of both client and server operating systems (Windows & Linux)• Knowledge of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and wireless networking• Ability to learn complex technical concepts in a short amount of time• Excellent written and verbal communication skills• Ability to manage priorities dynamicallyOur offer•A culture that fosters inclusion, diversity, and innovation in an international work environment•Market specific training and ongoing personal development.•Experienced leaders to support your professional development Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeIt