Strategic Alliances Order Support Adviser with DE in Sibiu

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Role description Manage end-to-end quote/ordering process for self-serving customers (in CPQ/ standard tools), handle quote reconciliation/ commercial checks to place the order, send for signature, receive the signed paperwork and then submit; Help Account Executive with opportunity management for related opportunities ( open and close opportunities); Help Colt to achieve and increase the revenue by making sure that Colt policies are followed; Contribute to the customer satisfaction by providing honest and clear communication and showing proactivity; Help in getting orders in the system effectively.                                 Key accountabilities Manage any discount requirement or additional charges before and after technical approved quote, communicate back with customer; Create Electronic Order Form (EOF) with billing customer number (BCN) and initiate Quote To Order (QTO) journey and act as point of communication for customer ordering teams; Assure BCN creation and/or amendment; Check and reconcile commercial information and communicate with customer; If prices differ, check price differences with Account Manager; Communicate additional charges back to customer; send proposal for signature; Assure transparent and proactive communication to customer contact; Keep work instructions for dedicated customers up to date in close alignment with relevant sales function; Keep record/ managing customer folders for the orders. Role requirements - skills and capabilities Experience: Customer Service Experience in Multinational Companies; Ability to deal with written customer requests – strong customer service attitude; High communication skill in order to provide the customer with clear feedback and to communicate with the internal stakeholders; Flexibility in order to assimilate changes in processes and the company structure easily; Ability to work on multiple cases simultaneously; Customer focused; Knowledge of MS Office products on user level (Excel, Word, Outlook); Flexibility to work effectively in cross team or individually; Experience in working with Order Processing Systems and Ticket Tools-as an advantage; Eager to learn. Qualifications: Fluent English (written and spoken) and other European language (German/ French) is a plus In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Flexible benefits scheme Access to a virtual business school for on-going learning Business mentoring Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth. Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click  here .