About the job
Visma IT Support Hub is looking for passionate Support Consultant in the Service Desk department.
You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a member of the Service Desk department, where your skills and contributions to manage our SaaS solutions and supporting tools will be very visible. You must love to help team members and to receive help from them. The team is international so you will use English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma can offer you a very interesting work and very competitive terms.
Your skills, experience and abilities:
English proficiency
Excellent oral and written communication skills
Superior analytical and problem solving skills
Strong ability to work independently as well as with highly cross-functional teams
Interest in customer care and support
Self-driven and solution oriented
Patient, focusing on finding solutions, works well under pressure
Experience in testing, releasing and maintaining web based solutions on Windows technology stack is an advantage
Windows Server OS experience is a plus
SQL experience, Backup and Restore of SQL Server Databases
Understanding of IT tools such as SCOM, SCCM, Octopus Deploy, PowerShell Desired State Configuration (DSC) - an advantage
Understanting of hypervisors - an advantage
Surveillance monitoring is a plus
Tasks:
Customer care via our ticketing and phone system
Troubleshooting and problem solving
Documentation: create and keep up-to-date
Disponibility to have flexible working hours (schedule 8:00-16:00/10:00-18:00 every few weeks or normal schedule 9:00-17:00)
Work with different internal teams to understand product domains and address documentation/training needs
Communicate technical issues (both verbal and written) in a manner that is easy for the customer to understand
Monitor services that are provided to customers
Work to resolve a running queue of application support tickets and debug complex problems as they arise
