Support Engineer in Constanţa

osint (advanced) WEBINT (advanced) Ciklum is looking for a Support Engineer to join our team full-time in Poland. We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide. About the role: As a Support Engineer, become a part of a cross-functional development team working for the Ciklum Client. About the Project: Ciklum Support Center delivers efficient and timely customer and technical support. We can either support the efforts of the existing in-house team or provide a complete turnkey support solution. Ciklum’s support personnel serve the customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly. We're looking for a service-oriented Support Specialist with good command of English language and communication to join the Ciklum Support Center. Our Support Center’s goal is to provide customers with a top-class assistance. The main idea is to control 3rd party Apps and Integration. Our Client streamlines app review, continuously monitors apps, and reduces the risks involved in third-party access to your data. Responsibilities: Provide day to day user supportReview the 3rd party applications from the client's environmentsCollect information on applications and their publisher using online sources and web intelligenceBe responsible for applications and publishers verification to ensure their authenticityBe responsible for the quality of service and performance Requirements: Ability to analyze and think creatively when approaching issuesStructuring, visualizing and analyzing web-based information (WEBINT/OSINT)Excellent problem-solving skillsExcellent Google sheets skillsUpper Intermediate level of English, including verbal and written communication skillsBe attentive and well organizedCloud/SaaS/Application security background will be a plus What's in it for you? Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, life insurance and Multisport cardTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility: choose how you want to work – a 100% remote or on-site in our office in Gdansk or Wroclaw. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events About us: Join a well-established company and a strong team of professionals. Seize the perks of global opportunities, local approach and start-up spirit. Boost your skills with modern stacks and industry-leading clients! Enjoy what you do, do what you enjoy! Be bold, not bored! Are you already interested? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.