Support Engineer in Constanţa

REST API (junior) MySQL (regular) Redis (regular) JavaScript (regular) Julius empowers enterprise brands, advertising agencies, PR companies, and media conglomerates to run influencer marketing in-house with their beautifully designed, data comprehensive platform. Founded in 2015, their clients span 3 continents and we’re looking for passionate, entrepreneurial-minded go-getters to help us achieve their mission of being the industry’s standard SaaS solution for influencer marketing. About the role: As a Support Engineer, you will be a part of the Support Team, which works closely with the Engineering Team. You will be interfacing with the other side of the business to diagnose issues. As a team, we work on daily alerts and provide constant support. What you will take on: Working with daily reports with alerts;Defining and diagnosing software and server issues;Resolving bugs;Monitoring and maintaining the application;Escalating issues that are out of scope;Cooperating with the Engineering Team to provide solutions to the users;Staying in touch with users via e-mail, dedicated Slack channels, and JIRA. What you already have: Experience in JavaScript, Relational or Non-Relational Databases;1-2 years of programming experience;Understanding of Rest API;Willingness to learn;Ability to communicate with ease and clarity. Nice to have: Experience in clouds (AWS);Bachelor's Degree in Computer Science or other IT-related studies;Contribution to an open-source project. Please mind, that job requires working hours adjusted to US Eastern Time. This means the start time would be 15:30, providing support until 23:30. In exchange for your skills, we offer: Supportive relationships, built on transparency and a flat structure, in a diverse and multinational team;Office in the center of historical Kraków, where your dog is always welcome;Flexibility when it comes to working from the office or home;Perks incl Multikafeteria, Group Life Generali insurance, Luxmed, Multisport, language lessons 1:1;Sport and other events, including, weekly running, squash, and team lunches on the house;Free tea, coffee, and all-you-can-eat fruits and nuts in the office. The recruitment process includes: HR screening 30min zoom call;0,5h general conversation with the team leader;0,5 h tech interview;Making an offer meeting.