Support Engineer in Constanţa

We are looking for a Middle Support Engineer to join a fast-growing Polish startup funded by Google and Tiger Global (they create AI-powered customer service software). You will be working in a team of three Support Engineers and will strive to exceed expectations at every level. You will thus have an impact on how the team operates to drive an excellent customer experience. We have over 120 engaged customers, and they’re growing. We expect you to solve a wide array of issues from our customers. While responding to our customers with empathy and our style, you will be diving deep into our logs, databases, APIs, running scripts, or maybe referencing our codebase. Everything that can help understand the issue and solve it. Our technical support handles cases that haven’t been resolved by the more customer-facing functions. It’s a wide variety of problems, from bugs in the code, integration issues, or statistics not matching up. In order to solve them, you will need to become an expert in our product, which consists of 100+ different services. Ideally, you'll bring with you: Proven working experience in supporting external users in enterprise technical support, IT support, or as a technical engineer, ideally in a SaaS company Strong problem-solving skills and willingness to go above and beyond the scope of communication with the customer A knack for connecting the dots between a customer issue and the right resolution A strong ability and need to understand technical issues and bring the correct tools and stakeholders to the table Ability to connect to and interact with APIs Proficiency with SQL, or even better MongoDB Excellent customer-facing skills and an empathetic approach Excellent written and verbal communication skills in both English and Polish - in other words, a passion for precise and effective wording that exceeds stakeholder expectations It'll be awesome if you have: Knowledge of at least one of the modern languages like Python, Java, or Scala Experience with MongoDB We will offer you: Salary up to 14 000 PLN on B2B. Fully remote work. Employee Stock Option Plan (ESOP). You’re a part of our company’s future success. Unlimited paid time off. We trust each other and don’t count days. Great company offsites and individual integration budgets. We spend time together in person to strengthen our team. Health benefits. We offer an additional health insurance package. Development budget. We want to grow personally and professionally together. Home-office funds. Make yourself a comfy space for work on a daily basis.