Job Family
Support (Support)
Job Description (Posting).
Remote Technical Support Specialist - RTS Germany group.To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction. (1.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (2.) To perform knowledge transition during project enhancements (3.) To troubleshoot and resolve tickets raised by the clients. (4.) To undertake training programs for new joinees (5.) To update self on latest technologies and related areas
Qualification
B Tech, B.E, BS, B-Tech
No. of Positions
1
Skill (Primary)
Technical Skills (ERS)-Support Skills-L2 Support
Employee Group
Business Line FT
