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Support Renewal Advisor with Turkish and Romanian-2100068HApplicants are required to read, write, and speak the following languages:English, Romanian, Turkish
Preferred Qualifications
The Support Renewals Advisor with Turkish and Romanian will be assigned to a specialization with in the Digital Renewal Center (DRC). Each specific specialization will contribute within their specialization ensuring the successful renewal of Support Renewals and handling any resulting queries that the customers may have about their Support Renewals.
Roles and Responsibilities
Readiness Team (RDT): Validate, prepare and publish Support Renewal quote to customers. Review previous years Support Renewal or Order Documents to validate information in current Support Renewal. Review the current Support Renewal to validate all information and ensure all error are resolved to allow for automated publishing or manually publish.
Customer Assistance Team (CAT): The initial point of contact for incoming calls, chats and Renewal Service Requests (RSRs) to the DRC. The CAT will work to resolve incoming issues, proactively educate customers and route complex incoming issue to other specializations.
Pre–Expiration Team (PET): Provides proactive follow up to ensure Support Renewals are published to correct POC (Point of Contact), remind the POC support is coming due, inquires if there are issue in need of resolution prior to successful renewal of support ensuring timely renewal of support. If needed, will provide follow up at time of expiration and on past due Support Renewals. Will call and escalate, internally and externally, to engage everyone needed to ensure successful renewal of past due Support Renewals.
Data Management Team (DMT): Handles all complex and time consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.
Booking Team (BKT): Confirm all Support Renewals are booked correctly by validate all incoming information and resolve all booking failures and OA (Order Administration) rejections. Work with customers to ensure they are accepting Support Renewals via My Support Renewals and assist them in the process when needed.
Billing Arbitration Team (BAT): Responsible for all credit and collections issues for the DRC and will work directly with Collections and Credit teams to help resolve any collection related issue once the Oracle Collections team needs assistance to resolve Customer invoice disputes, (CMRB) Credit Memo Rebills and Credit Hold issues.
Retention Team (RTT): Works with customers to avoid or minimize cancellations by educating customers and engaging with other LOBs (Lines of Business) or SR. Management. Review previous cancellations to identify and Win back previously cancelled business.
Experience:
2-5 years of experience in sales or a related field preferably in IT Hardware & Software.
Education
Preferably finalized university studies
Job Requirements
Excellent communication skills in English
Excellent writing and verbal skills in Turkish and Romanian (min C1 level)
Energetic and dynamic team player with excellent verbal, written communication and negotiation skills
Sales affinity including competitiveness, customer care, win-win attitude
Ability to work in a high pressured, dynamic and challenging environment
Strong objection handling abilities
Excellent problem solving and results orientated skills
Constantly seek opportunities for self-development
Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job
:Sales
Travel
:No
Location
:RO-RO,Romania-Bucharest
Job Type
:Regular Employee Hire
Organization
:Oracle
